Wholesale Quality Guarantee & Refund Policy

At A&H, your satisfaction and business success are our top priorities. We understand that international shipping involves long distances, and we take full responsibility for ensuring your bulk textile orders arrive safely and meet professional standards. 

Due to the nature of international wholesale shipping, we do not require or accept physical returns back to China. Instead, we offer a direct and streamlined refund or credit process for verified transit damage or manufacturing defects. 

1. Scope of Quality & Transit Guarantee

We stand firmly behind our products. Refunds or credits are strictly limited to items with severe, non-correctable defects that prevent the product from being used or sold, including: 

  • Eligible Defects: Major fabric tearing/slitting prior to use, severe permanent staining, missing essential components (e.g., missing curtain grommets), or major size deviations exceeding standard industry tolerances (+/- 3%). 
  • Strict Industry Exclusions: Due to the organic nature of natural fibers, A&H does not issue refunds for:
    1. Natural linen characteristics (such as natural slubs, minor slub knots, and minor color shading variances common in natural flax yarn). 
    2. Severe creasing or wrinkling caused by bulk vacuum packaging or transit compression (which can be easily resolved by standard washing, steaming, or ironing). 
    3. Minor loose threads or sewing thread tails that can be snipped off without damaging the seam integrity. 

2. Standard Verification Process & Anti-Fraud Rules

To help our production team continuously improve quality control and process claims with our insurers, all refund requests must comply with the following professional standards: 

  • The 48-Hour Notification: Please inspect your textile shipment and report any issues via email within 48 hours of delivery. Requests submitted after this window cannot be accepted. 
  • Unboxing & Unfolding Media: To prevent post-delivery handling damage or intentional alteration, you must provide a brief, unedited video showing the outer shipping carton (with shipping label), the unboxing process, and the full unfolding of the specific damaged textile item. 
  • Forensic Inspection Notice: True manufacturing tears or transit punctures have specific fiber stretching characteristics. All submitted media are reviewed by our textile quality control team. Claims featuring uniform, clean scissor cuts or artificial tool marks will be permanently denied, and the buyer account will be blacklisted. 

3. How Refunds & Credits Are Calculated

  • Pro-Rata Valuation: Refunds are calculated strictly based on the specific number of verified defective pieces, calculated on the product’s core cargo value. 
  • Flexible Compensation: Approved refunds will be issued as a Store Credit/Voucher to be deducted from your next order, or refunded directly to your original payment method, according to your business preference. 

4. How to Submit a Claim

Our team is here to support your business. Simply email contact@anhgifts.com within 48 hours of receipt with your Order Number, unboxing video, and high-definition photos. We will review and resolve your claim within 3 business days.